Join our Team!

Dethlefsen & Balk Inc. started its business in 2004 in Aurora, IL, as the American branch of Dethlefsen & Balk GmbH, established 1836 in the port city of Hamburg, Germany. Today, Dethlefsen & Balk is recognized not only as one of the leading companies in Germany, but also enjoys a great reputation throughout the U.S., Europa, Asia and around the globe. In short, we are an importer, blender and wholesaler of outstanding specialty teas and accessories. We service retailers like tea specialty stores, tearooms, coffee chains, health food stores, fine food retailers, gift service companies and other specialty tea distributors. Dethlefsen & Balk Inc. offers you the opportunity to work in the exciting tea industry. Our primary responsibility is to support our customers with excellent service, knowledge and tools for success from our headquarter in downtown Chicago.

We are currently looking for…


Customer Service Representative

Job Profile: Customer Service Representative – Wholesale tea, coffee and accessories
Status: Full-time
Location: Downtown Chicago, IL


• Deliver a consistent, exceptional level of Customer Service to new and existing customers
• Data entry into the company’s customer database
• Accurately and efficiently transact orders received by email, voice, Web shop
• Act as sales support
• Work successfully with other departments to ensure the customer’s requests and concerns are accurately addressed
• Manage phone calls, ensure excellent service standards, respond efficiently to customer inquiries, claims, and maintain high customer satisfaction
• Support in event planning: tradeshows in the tea/coffee/gift industry
• Travel to tradeshows


• Self-motivated and proactive, enthusiastic, and flexible with a positive attitude
• Excellent communication skills, ability to adapt and thrive in a multi-cultural environment
• Organized with the ability to manage multiple ongoing tasks
• Strong attention to detail
• Strong sense of timeliness
• Resourceful; Ability to solve problems and resolve conflicts independently
• Work well independently and as part of a team


• 2+ years customer support experience or experience as a Client Service Representative
• Bachelor’s Degree or equivalent in a related field
• Proven computer skills including Microsoft Office Suite
• Preferred: Experience with tea, or coffee, specialty food, wine


• Health insurance package
• Retirement plan
• Generous paid PTO
• Professional development opportunities
• Positive work culture
• Product training
• Complimentary onsite gym
• Complimentary CTA monthly pass

If you are genuinely excited to help customers, if you are passionately communicative, if you are enthusiastic to be part of the delicious world of tea and coffee, then this job is for you!