FAQ


We are a highly customer focused and serviced oriented company and will try to satisfy you any way possible to us.

If you have any questions about our teas, business processes or anything else we will be happy to talk with you at 630-851-8549!


Delivery promise

Our central warehouse location in the outskirts of Chicago allows us to ship promptly anywhere in Northern America.

Since our optimized logistical system ensures availability of the entire inventory as seen in our online store and catalog we are able to process your order within 24 hours!

We can ship to you via parcel service, courier, or if larger shipments on pallets through an experienced freight forwarder.


Our customers

We are a distributor selling to resellers like tea specialty shops, tearooms, coffee chains, restaurants, health food stores, fine food retailers, gift service companies.

To become a customer please register in our Online Store.

If you are not a reseller and would like to buy any of our products we will be happy to refer you to a teashop near you who carries our fine teas or accessories.


Packaging

In general our loose teas are packaged in 1 kg bags or 2.2 lbs. The bags are triple sealed for freshness for up to 2 years (depending on your correct storing). Of course, we can offer larger lots at competitive prices.

 

Please Login
Name
Password
Forgot password

  

CallBack
Company
Name
Phone No.
Message