Join our Team!
Dethlefsen & Balk Inc. started its business in 2004 in Aurora, IL, as the
American branch of Dethlefsen & Balk GmbH, established 1836 in the port city
of Hamburg, Germany. Today, Dethlefsen & Balk is recognized not only as one
of the leading companies in Germany, but also enjoys a great reputation
throughout the U.S., Europa, Asia and around the globe. In short, we are an
importer, blender and wholesaler of outstanding specialty teas and accessories.
We service retailers like tea specialty stores, tearooms, coffee chains, health
food stores, fine food retailers, gift service companies and other specialty tea
distributors. Dethlefsen & Balk Inc. offers you the opportunity to work in
the exciting tea industry. Our primary responsibility is to support our
customers with excellent service, knowledge and tools for success from our
headquarter in downtown Chicago.
We are currently looking for…
Customer Service Representative
Job Profile: Customer Service Representative – Wholesale
tea, coffee and accessories
Status:
Full-time
Location: Downtown Chicago, IL
ESSENTIAL DUTIES AND RESPONSIBILITIES
•
Deliver a consistent, exceptional level of Customer Service to new and existing
customers
• Data entry into the company’s customer database
• Accurately
and efficiently transact orders received by email, voice, Web shop
• Act as
sales support
• Work successfully with other departments to ensure the
customer’s requests and concerns are accurately addressed
• Manage phone
calls, ensure excellent service standards, respond efficiently to customer
inquiries, claims, and maintain high customer satisfaction
• Support in event
planning: tradeshows in the tea/coffee/gift industry
• Travel to
tradeshows
REQUIREMENTS AND SKILLS
•
Self-motivated and proactive, enthusiastic, and flexible with a positive
attitude
• Excellent communication skills, ability to adapt and thrive in a
multi-cultural environment
• Organized with the ability to manage multiple
ongoing tasks
• Strong attention to detail
• Strong sense of
timeliness
• Resourceful; Ability to solve problems and resolve conflicts
independently
• Work well independently and as part of a
team
EDUCATION AND/OR EXPERIENCE
• 2+ years
customer support experience or experience as a Client Service
Representative
• Bachelor’s Degree or equivalent in a related field
•
Proven computer skills including Microsoft Office Suite
• Preferred:
Experience with tea, or coffee, specialty food, wine
BENEFITS
• Health insurance package
•
Retirement plan
• Generous paid PTO
• Professional development
opportunities
• Positive work culture
• Product training
•
Complimentary onsite gym
• Complimentary CTA monthly
pass
If you are genuinely excited to help customers, if you
are passionately communicative, if you are enthusiastic to be part of the
delicious world of tea and coffee, then this job is for you!
Contact: silvia@dethlefsen-balk.us